Terms and Conditions for Man With Van Bloomsbury

These Terms and Conditions set out the basis on which Man With Van Bloomsbury provides removal, transport, loading, unloading, and associated services to customers in the UK. By making a booking, accepting a quotation, or allowing our team to begin work, you agree to be bound by these terms. Please read them carefully before confirming your order. They are intended to be clear, fair, and practical, and they apply to all domestic and commercial jobs arranged under the name Bloomsbury man and van services, unless we agree otherwise in writing.

In these terms, “we”, “us”, and “our” mean the service provider operating under the Man With Van Bloomsbury name, and “you” means the customer, client, or authorised representative booking the service. “Goods” means any items, furniture, boxes, waste, or materials to be moved, transported, handled, or disposed of. “Services” means the agreed removal or transport work, including related loading, unloading, assembly, dismantling, and disposal tasks where included in the booking.

The contract between you and Bloomsbury man with van begins when a booking is accepted by us, whether verbally, by email, by message, or through an online form, and continues until the job is completed and all sums due have been paid. We may refuse any booking at our discretion where we believe the work is unsafe, unlawful, unsuitable for our vehicle, or beyond our reasonable capacity.

Booking Process

A booking is usually made by providing the details of the move, including collection and delivery addresses, access conditions, preferred dates and times, a description of the goods, and any special requirements. We may ask for photographs, inventory details, floor level information, parking restrictions, or lift access details in order to assess the work properly. The more accurate the information you provide, the more reliable our quotation and scheduling will be.

Any quotation provided by Man With Van Bloomsbury is based on the information you supply and is subject to change if the job differs materially from what was described. If the volume, weight, access, waiting time, distance, or required labour changes, we may revise the price accordingly. Quotations may be fixed or estimated. If an estimate is given, the final charge will reflect the actual services provided, time spent, and any agreed extras.

Once you accept a quotation, we may request confirmation in writing and, in some cases, a deposit or part-payment to secure the vehicle and crew. A booking is not guaranteed until we have confirmed it. It is your responsibility to check that the date, time, addresses, and scope of work are correct. If you ask us to proceed on the basis of incomplete or inaccurate information, we are entitled to make reasonable adjustments to the price, schedule, or service level.

Payments

Payment terms will be confirmed at the time of booking or on the invoice. Unless otherwise agreed, payment is due on completion of the job, before the vehicle leaves the delivery point, or within the period stated on the invoice. We may accept bank transfer, card payment, or another method we approve. Cash may be accepted only where agreed in advance. We do not accept responsibility for delays caused by late payment processing or failed transfers.

If a deposit is required, it secures the agreed time slot and is normally non-refundable except where we cancel the booking or where applicable law requires a refund. Deposits may be deducted from the final invoice. Any outstanding balance must be paid in full without set-off, deduction, or counterclaim unless required by law. Where extra services are requested during the move, such as additional labour, waiting time, or additional stops, these may be charged separately.

We reserve the right to charge interest on overdue sums in accordance with the Late Payment of Commercial Debts legislation where applicable, or otherwise at a reasonable statutory or contractual rate permitted by law. If payment is not made when due, we may suspend further work, retain goods only to the extent permitted by law, and recover any reasonable costs incurred in collecting the debt, including administrative costs and legal fees where recoverable.

Cancellations and Amendments

You may cancel or reschedule a booking, but we ask that you do so as early as possible. Where notice is given within a reasonable time before the scheduled start, we may transfer the booking to another date subject to availability. If you cancel with short notice, a cancellation charge may apply to cover vehicle allocation, staff time, and lost opportunity. The amount charged will depend on the notice given and the costs already incurred.

If you cancel after we have arrived at the collection address, or if the crew is unable to begin because access is not available, keys are missing, payments are not ready, or the goods are not prepared for loading, we may charge a call-out fee or the full booked amount where reasonable. If you request a substantial amendment to the booking, such as an additional pickup, a longer route, or extra handling, we are not obliged to accept it, though we will try to accommodate changes where practical.

We may cancel or postpone the service if we cannot perform the work safely, legally, or within the agreed terms. This may include severe weather, vehicle breakdown, staff illness, access restrictions, unsafe premises, prohibited goods, or incorrect information supplied by you. Where we cancel for reasons within our control, we will aim to offer an alternative date or refund any amount paid for the cancelled portion of the service, subject to the law and any work already completed.

Customer Responsibilities

You are responsible for ensuring that the goods are ready for collection at the agreed time, properly packed, and clearly separated from items not being moved. Fragile items should be protected and labelled where necessary. You must ensure that parking, access, and permission arrangements are in place before the service begins. Any charges, permits, fines, or penalties arising from your failure to arrange access or parking are your responsibility unless caused solely by our negligence.

You must tell us in advance about any items that are unusually heavy, valuable, fragile, hazardous, or difficult to move. This includes, by way of example, pianos, safes, antiques, glass, electronics, liquids, confidential materials, and items requiring special handling. We may refuse to move any goods that are dangerous, illegal, improperly packaged, or outside the scope of a standard man with van Bloomsbury service. We may also decline to move items that require specialist equipment not agreed beforehand.

Where you or your representative is not present, you authorise us to act on instructions given in good faith by an authorised person. You remain responsible for ensuring that all goods collected, transported, or delivered are correct and that nothing prohibited is included among them. We do not inspect every item inside sealed boxes, so you should not include prohibited, dangerous, or high-risk contents without prior written agreement.

Liability and Insurance

We will take reasonable care when handling your goods, but our liability is limited to the extent permitted by law. We are not responsible for pre-existing damage, normal wear and tear, defects in packaging, or issues arising from items that were not adequately protected. If you pack the goods yourself, you accept responsibility for the suitability of the packing materials and method, unless damage is caused by our proven negligence in handling.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be limited. Subject to that, we are not liable for indirect or consequential losses, loss of profit, loss of business, loss of opportunity, or emotional distress arising from the service. Our total liability for loss or damage to goods, where established, will normally be limited to the lesser of the value of the item or the amount recoverable under any applicable insurance or legal cap.

If an item is lost or damaged, you must notify us as soon as reasonably possible and in any event within a reasonable period after completion of the job. You may be asked to provide photographs, purchase receipts, serial numbers, or other evidence. We may inspect the item and investigate the circumstances before any payment or repair is agreed. No admission of liability will be made until a proper review has taken place. Claims made long after the event may be difficult to assess and may be rejected where delay has prejudiced our investigation.

Waste Regulations and Disposal

If waste removal, clearance, or disposal is included in your booking, you confirm that you have the right to authorise disposal of the items concerned and that they are not subject to restrictions, special licensing, or third-party ownership. We will handle waste in accordance with applicable UK waste legislation, including duties relating to lawful transfer, transport, segregation, and disposal. We may refuse any waste that we reasonably believe is hazardous, contaminated, improperly described, or otherwise unsuitable for collection.

You must not ask us to dispose of items that contain asbestos, chemicals, oils, clinical waste, batteries, gas bottles, paint, solvents, or other regulated materials unless we have expressly agreed in writing and the law permits us to do so. The customer remains responsible for declaring the nature of the waste accurately. If undisclosed hazardous or prohibited material is discovered, we may stop work immediately, charge any additional costs incurred, and report the matter where required by law. In such cases, no refund will be due for the affected part of the service.

Where waste transfer documentation, receipts, or records are required, you agree to provide the necessary details and to cooperate with lawful requests for information. We may pass disposal costs, facility charges, and compliance costs to you if they were not included in the original quotation. You acknowledge that improper waste presentation or failure to declare restricted materials may result in extra charges, delays, or the refusal of service by our team or by a licensed disposal facility.

Access, Delays, and Performance

We aim to provide punctual man and van Bloomsbury services, but all times are estimates unless we expressly guarantee them in writing. Delays caused by traffic, road closures, weather, loading issues, customer delay, or circumstances outside our control do not usually entitle you to compensation. Where our crew is delayed by factors within our reasonable control, we will try to notify you and rearrange the schedule fairly. If waiting time becomes excessive, additional charges may apply.

You must ensure that the collection and delivery points are accessible and reasonably safe. If access is blocked, unsafe, or unsuitable for the vehicle or crew, we may decide not to proceed until the issue is resolved. Any time lost because of access problems may be charged. If the move requires carrying items over a long distance, up stairs, through narrow corridors, or across difficult terrain, additional labour charges may apply if these factors were not disclosed when the booking was made.

We may subcontract or assign part of the service to suitably qualified third parties where necessary, while remaining responsible for the standard of the service we have agreed to provide. If any term of these conditions is found to be unlawful or unenforceable, the remaining terms will continue in force. Failure by us to enforce any right on one occasion does not waive that right on any other occasion.

Variations, Complaints, and General Terms

Any variation to these terms must be agreed in writing by an authorised representative of the service provider. Oral promises, estimates, or statements made before the booking are not binding unless confirmed in writing. The service is provided on the basis of the details supplied at the time of booking, and any change in the nature, size, or risk of the work may lead to revised charges or revised terms. You should retain a copy of your booking confirmation and invoice for your records.

If you have a concern about the service, you should raise it promptly so that we can investigate while the matter is fresh. We may ask for supporting information and may seek to resolve the issue by repair, replacement, partial refund, or other reasonable remedy depending on the circumstances and any legal obligations. Nothing in these terms prevents you from relying on your statutory consumer rights where applicable, and these terms are intended to operate alongside those rights.

These terms form the entire agreement between you and us concerning the relevant booking, unless otherwise agreed in writing. No person other than the contracting parties has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999. You may not assign your rights or obligations without our consent. We may assign or transfer our rights and obligations where reasonably necessary for business or operational purposes.

Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except that if you are a consumer resident in Scotland or Northern Ireland, you may also have rights to bring proceedings in your local courts where required by law.

Man With Van Bloomsbury is committed to providing a professional, lawful, and transparent service. By proceeding with a booking, you confirm that you have read, understood, and accepted these terms. They are designed to protect both parties and to ensure that each Bloomsbury man with van booking is carried out fairly, safely, and in line with UK law.