Privacy Policy
Man with Van Bloomsbury Privacy Policy
This Privacy Policy explains how Man with Van Bloomsbury collects, uses, stores and protects personal data about its customers and prospective customers in the Bloomsbury area and surrounding locations. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all services provided by Man with Van Bloomsbury and to all customers and individuals who contact or interact with us in relation to those services.
Who We Are and Scope of This Policy
Man with Van Bloomsbury is a local removals and transportation service operating in the Bloomsbury area. For the purposes of data protection law, we act as the data controller in relation to the personal data we collect and process about our customers, prospective customers and other individuals who interact with us. This Privacy Policy covers all personal data processed by Man with Van Bloomsbury in connection with enquiries, bookings, removals, deliveries and related services within our service area.
Personal Data We Collect
We collect and process different types of personal data depending on how you interact with us and which services you request. The categories of personal data we may collect include:
Identification and contact details such as your name, address, pick-up and delivery addresses, email address and any other contact details you choose to provide when you make an enquiry or booking.
Service information such as details of the property or location for pick-up and delivery, access information, dates and times of your move or transport, inventory details you choose to provide, and any instructions related to the service.
Communication data such as information contained in messages you send to us, including enquiries, feedback, complaints and any information you share when communicating with us.
Payment-related information such as payment amounts, payment method used and transaction details. We do not store full payment card details where payments are processed through third party payment processors.
Technical and usage data such as basic information that may be provided automatically when you visit our website or digital platforms, including device type, general location, and basic interaction data, depending on your browser settings and cookie preferences.
How We Collect Your Data
We may collect personal data about you in the following ways:
Directly from you when you contact us by phone, through online forms, through messaging services, or in person to request a quote, make a booking or ask a question.
During the provision of services when you provide additional details about your move, delivery or collection, or when we record information as part of fulfilling your booking.
From third parties where necessary and lawful, for example if another person books a service on your behalf or provides your contact details so that we can arrange a collection or delivery to you.
Automatically through your use of our website or online tools, where your device and browser settings allow for the collection of limited technical data and preferences.
Lawful Basis for Processing
We will only process your personal data where we have a lawful basis under data protection law. Depending on the circumstances, we may rely on the following lawful bases:
Contract performance where processing is necessary to provide a quote, enter into a contract with you, or perform a contract for removal, collection, delivery or related services that you have requested from us.
Legitimate interests where processing is necessary for our legitimate business interests, including managing and improving our services, handling customer enquiries, ensuring the security of our operations, preventing fraud, and maintaining appropriate records, and where those interests are not overridden by your rights and freedoms.
Legal obligation where we need to process personal data to comply with legal or regulatory requirements, including tax and accounting obligations and responding to lawful requests from public authorities.
Consent where we rely on your explicit consent for specific types of processing, such as certain forms of direct marketing communications. You may withdraw your consent at any time, which will not affect the lawfulness of processing carried out before withdrawal.
How We Use Your Personal Data
We may use your personal data for the following purposes:
To provide quotes and respond to your enquiries, including assessing your requirements and giving you information about our services and prices.
To manage bookings and deliver our services, including planning routes, allocating vehicles and staff, and carrying out removals, collections and deliveries.
To communicate with you before, during and after the provision of services, including sending confirmations, updates, service notifications and follow-up messages.
To process payments and maintain financial and accounting records related to the services you have received from us.
To handle complaints, disputes and customer feedback, and to improve the quality of our services and customer experience.
To protect our business, our staff and our customers, including preventing misuse of our services, detecting fraud and ensuring the security of our operations.
To comply with legal and regulatory requirements and to cooperate with law enforcement or regulatory authorities where required by law.
Data Sharing and Processors
We do not sell your personal data. We may share your personal data with trusted third parties where necessary for the purposes outlined in this Privacy Policy and where we have a lawful basis for doing so. These third parties may act as data processors on our behalf or as independent controllers, depending on the nature of the processing.
Categories of recipients may include:
Service providers and contractors such as information technology providers, hosting providers, communication tools, and payment processing providers, who assist us in operating our business and delivering our services.
Professional advisers such as accountants or legal advisers where necessary for the management of our business and to comply with legal obligations.
Public authorities and regulators where required by law, regulation, or in order to protect our rights, the rights of our customers, or the safety of individuals.
Where we engage third party processors to process personal data on our behalf, we put in place appropriate written agreements that require them to only process personal data according to our instructions, to protect it appropriately and to comply with applicable data protection laws.
International Data Transfers
Where we use service providers that are located outside the United Kingdom or the European Economic Area, or where data is otherwise transferred internationally, we take steps to ensure that your personal data receives an equivalent level of protection. This may include using standard contractual clauses or relying on adequacy regulations, in accordance with data protection law.
Data Retention
We retain personal data only for as long as is necessary for the purposes for which it was collected, and to meet any legal, accounting or reporting requirements.
In general, we keep customer and booking records for a period that allows us to manage ongoing relationships, handle disputes, respond to queries and meet tax and accounting obligations. After the relevant retention period expires, we will either securely delete or anonymise your personal data so that it can no longer be linked to you.
Data Security
We take appropriate technical and organisational measures to protect your personal data from accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures may include restricted access to personal data, secure storage, and appropriate procedures for handling information and responding to security incidents. While we aim to protect your personal data, no transmission or storage system can be guaranteed as completely secure.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions. These rights include:
Right of access the right to request confirmation as to whether we process your personal data and to receive a copy of that data, along with information about how we use it.
Right to rectification the right to ask us to correct personal data that is inaccurate or complete data that is incomplete.
Right to erasure the right to request that we delete your personal data in certain circumstances, for example where the data is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for processing.
Right to restriction of processing the right to request that we restrict the processing of your personal data in certain situations, such as while we verify accuracy or consider an objection you have raised.
Right to data portability the right, in some circumstances, to receive personal data you have provided to us in a structured, commonly used and machine readable format and to have that data transmitted to another controller where technically feasible.
Right to object the right to object to our processing of your personal data where we rely on legitimate interests as our lawful basis, including for direct marketing purposes.
Right to withdraw consent where we process your personal data based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw consent.
You also have the right to lodge a complaint with the relevant supervisory authority if you are concerned about how we handle your personal data. We encourage you to contact us first so that we can try to resolve your concerns directly.
Children's Data
Our services are not intended for children, and we do not knowingly collect personal data relating to individuals under the age of 18 for our services. If we become aware that we have collected personal data from a child without appropriate consent, we will take steps to delete that information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the services we provide. Any changes will be effective from the date the revised Privacy Policy is made available. We encourage you to review this Privacy Policy periodically so that you remain informed about how we use and protect your personal data.
