Terms and Conditions
Man with Van Bloomsbury Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Bloomsbury provides man and van and related removal services within the United Kingdom. By making a booking, paying a deposit, or allowing work to commence, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following words have the meanings given:
Customer means the individual or business that books or pays for the services.
Company means Man with Van Bloomsbury, the provider of the services.
Services means any man and van, transport, loading, unloading, packing, or related removal services supplied by the Company.
Vehicle means any van or other vehicle used by the Company to perform the services.
Goods means the items, belongings, furniture, equipment or materials that are the subject of the services.
Waste means any items that are being disposed of, whether household, commercial, construction or other waste.
2. Scope of Services
The Company provides man and van and removal services, including the transportation of goods, assistance with loading and unloading, and, where agreed, packing and unpacking. The precise scope of services for each job will be as described in the quotation or as otherwise agreed in writing between the Customer and the Company.
The Company operates primarily within Bloomsbury and surrounding areas but may, by prior agreement, undertake journeys and jobs throughout London and the wider United Kingdom.
3. Booking Process
3.1 Booking request
Bookings must be requested by the Customer providing accurate information regarding the addresses, access conditions, dates, times, approximate volume or inventory of goods, and any special handling requirements.
3.2 Quotations
Quotations are provided based on the information supplied by the Customer. Quotations may be given as hourly rates, fixed prices, or a combination of both. Quotations are not binding if the information supplied is incomplete, inaccurate, or materially changed before or during the job.
3.3 Acceptance of booking
A booking is only confirmed when the Company has accepted the booking request and, where required, received any deposit due. The Company reserves the right to decline any booking at its sole discretion.
3.4 Changes to booking
The Customer must inform the Company as soon as possible of any changes to the booking details, including date, time, addresses, access conditions, or volume of goods. The Company may adjust the price, vehicle allocation, or staffing levels accordingly, or may, if unable to accommodate the changes, treat the booking as cancelled by the Customer.
4. Access, Parking and Customer Responsibilities
The Customer is responsible for ensuring that suitable access and parking are available at all collection and delivery addresses. This includes obtaining any permits or authorisations required for parking or loading.
The Customer must ensure that goods are properly packed and ready for transport, unless packing services have been explicitly agreed. Fragile or valuable items must be clearly identified and, where possible, appropriately secured or protected by the Customer.
Where access is restricted by stairs, narrow doorways, low ceilings, long carrying distances, or other obstacles, the Customer must inform the Company in advance. Additional time, staffing, or equipment that becomes necessary due to undisclosed access limitations may be charged as an extra.
5. Payments and Charges
5.1 Rates and pricing
Prices may be based on hourly rates, fixed price quotations, or a combination of both. Charges may include travel time, congestion charges, tolls, parking fees, and any other reasonable expenses incurred in the performance of the services.
5.2 Deposits
The Company may require a deposit to confirm a booking. Deposits are generally non-refundable, subject to the cancellation terms below.
5.3 Payment methods
Payment is due as agreed in advance, which may be in full before the job, partly in advance and partly on completion, or fully on completion of the services. The accepted methods of payment will be communicated to the Customer at the time of booking.
5.4 Late or non-payment
If payment is not received when due, the Company reserves the right to withhold or suspend services and, where applicable, to retain goods until payment is made in full. The Company may charge interest on overdue amounts at the statutory rate and may seek recovery of any reasonable costs incurred in pursuing payment.
6. Cancellations and Amendments
6.1 Cancellation by the Customer
If the Customer wishes to cancel a booking, they must notify the Company as soon as possible. Cancellation charges may apply depending on the notice given:
a. Cancellation more than 7 days before the scheduled start time: the Company may refund part or all of any deposit paid, less any reasonable administrative costs.
b. Cancellation between 7 days and 48 hours before the scheduled start time: the Company may retain the deposit and may charge a percentage of the quoted price.
c. Cancellation less than 48 hours before the scheduled start time or failure to allow the services to proceed: the Company may charge up to the full quoted price.
6.2 Amendments by the Customer
Where the Customer requests a change of date, time, or other material term of the booking, the Company will try to accommodate the request but cannot guarantee availability. If the Company cannot accommodate the change, this may be treated as a cancellation by the Customer.
6.3 Cancellation by the Company
The Company may cancel or suspend the services in the event of unsafe conditions, severe access limitations, extreme weather, vehicle breakdown, staff illness, or other circumstances beyond its reasonable control. In such cases, the Company will endeavour to reschedule the services or provide a refund of payments received for services not performed. The Company will not be liable for any indirect or consequential losses arising from such cancellation.
7. Customer Declarations and Excluded Items
The Customer must declare any items that are particularly fragile, valuable, hazardous, or require special handling or insurance, including but not limited to antiques, fine art, jewellery, cash, important documents, explosives, flammable materials, chemicals, or perishable goods.
The Company may refuse to transport any item which, in its reasonable opinion, is unsafe, illegal, inadequately packed, or not suitable for carriage in a standard removal vehicle.
8. Liability for Loss or Damage
8.1 Duty of care
The Company will exercise reasonable skill and care in handling, loading, transporting, and unloading the Customer's goods.
8.2 Limits of liability
Unless otherwise agreed in writing, the Company’s liability for loss of or damage to goods, however caused, shall be limited to a reasonable amount having regard to the value of the goods and the price paid for the services. The Company strongly recommends that the Customer maintains adequate insurance cover for their goods during removal and transit.
8.3 Excluded liability
The Company shall not be liable for:
a. Loss or damage arising from the Customer’s failure to pack goods safely or adequately, where packing was the Customer’s responsibility.
b. Loss or damage to items assembled or disassembled by the Customer or third parties.
c. Pre-existing damage, wear and tear, defects, or inherent vice in the goods.
d. Loss or damage to goods not reasonably capable of being carried without risk of damage, where the Customer requested their transport against the Company’s advice.
e. Indirect or consequential losses, including loss of profit, loss of business, or loss of opportunity.
8.4 Reporting loss or damage
The Customer must inspect goods as soon as reasonably practicable upon completion of the services and must notify the Company of any loss or damage in writing as soon as possible, and in any event within a reasonable time after becoming aware of it. Failure to report promptly may affect the Company’s ability to investigate and, where applicable, to rectify the issue.
9. Delays and Events Beyond Control
The Company will use reasonable efforts to adhere to agreed schedules, but timings are approximate. The Company is not liable for delays outside its reasonable control, including but not limited to traffic congestion, road closures, accidents, extreme weather, mechanical failure, or actions of third parties.
Where a delay occurs, the Company will take reasonable steps to inform the Customer and to minimise disruption. Additional waiting time or extra work caused by such delays may be chargeable at the agreed rates.
10. Waste, Rubbish and Environmental Regulations
10.1 Waste carriage
When providing services that involve the removal or disposal of waste, the Company will comply with applicable UK waste and environmental regulations. The Customer must accurately describe the nature and volume of any waste to be removed.
10.2 Prohibited waste
The Company may refuse to remove or carry hazardous, illegal, or controlled waste, including but not limited to asbestos, chemicals, clinical waste, or materials requiring specialist handling or licences. If such items are discovered, the Company may suspend the job and charge for time and costs incurred.
10.3 Customer responsibilities for waste
The Customer is responsible for ensuring that any waste presented is lawful for collection, that any necessary permissions have been obtained, and that the waste is appropriately contained for safe handling and transport. The Customer must not misdescribe waste or conceal hazardous materials among general waste or household items.
11. Insurance
The Company maintains appropriate operational cover as required by law. However, this may not fully cover the value of the Customer's goods. The Customer is strongly advised to arrange their own insurance for goods in transit and during removal, particularly for high-value items.
12. Data Protection and Privacy
The Company will use personal data provided by the Customer only for the purposes of managing bookings, performing services, processing payments, and, where permitted, sending relevant service information. Personal information will be handled in accordance with applicable UK data protection laws.
13. Complaints
If the Customer is dissatisfied with any aspect of the services, they should raise the issue with the Company as soon as possible so that it can be investigated and, where appropriate, resolved. The Customer should provide relevant details, including dates, addresses, and a clear description of the concern.
14. Termination
The Company may terminate or suspend the provision of services immediately if the Customer is in material breach of these Terms and Conditions, fails to pay sums due, behaves abusively or threateningly towards staff, or requests the Company to undertake any illegal or unsafe activity.
15. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the services.
16. General Provisions
16.1 Entire agreement
These Terms and Conditions, together with any written quotation or written variation agreed by the parties, constitute the entire agreement between the Customer and the Company in relation to the services.
16.2 Variations
No variation to these Terms and Conditions shall be binding unless agreed in writing by the Company.
16.3 Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
16.4 No waiver
Failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.
By proceeding with a booking and using the services of Man with Van Bloomsbury, the Customer confirms that they have read, understood and agreed to these Terms and Conditions.
